Frequently Asked Questions

All packages are shipped with track and trace. You'll receive this code as soon as the package is shipped. If you haven't received one, please contact fanshop@almerecity.nl .

Almere City Fanshop has a standard delivery time of 3-5 working days within the Netherlands.

These depend on the size and weight of the package. Different rates also apply for international shipments. Shipping costs are displayed at checkout.

Once the order is completed, it is no longer possible to change or cancel your order.

Yes, this is possible. When selecting a product and size, you'll see on the product page whether it's available for pickup. During checkout, you can choose whether the item should be shipped or picked up by you.

You have the right to return an item within 14 days and cancel the agreement, provided the goods are in their original condition and in the original packaging.

Personalized products cannot be returned.

These can be returned to the Almere City Fanshop:

Yanmar Stadium
Competitieweg 20
1318EA Almere
regarding Merchandise

Please clearly state your name and order number when returning the item.

No, that's not currently possible. We recommend returning your existing order and placing a new one in the correct size.

Contact us at fanshop@almerecity.nl or call 036-5486888 .

Payments can be made via: iDeal, Visa, Mastercard, Maestro, Apple Pay and Bancontact.

No, the discount can only be redeemed by members in the physical fan shop.

Players will only be added to the overview once their squad number and shirt name have been finalised.

You can log in with your MyAlmereCity account. This login is the same as for the ticket shop and Almere City app.